IRONHACK’s prework. Challenge 3: Usability Evaluation and Site Redesign
1. USER TYPE
I have choosen a family whose ages are between 25 and 55 years. They are going to do a trip to Pekin, China. They will departure from Madrid on 15 august and they will come back on 31 august.
They have organized their trip by the following points:
· International airport of Pekin
· 1 yuan = 0,12€
· 15 august — 31 august
· They will move by taxi, metro, walk.
· They will dress up tracksuit or comfortable clothing.
· They don’t need to have any specific vaccination.
The next table is a benchmark of the different apps (Kayak, Skyscanner, Trip Advisor and Hopper). I have made it from the 10 heuristics principles by Jakob Nielsen.
Green is a “good valuation”, yellow “make an improvement” and orange “it’s deficient”.
I have target 3 users from a nuclear family. First of all, they took 5 seconds to have a look at the home screen.
Then they have to:
· Enter the dates of the trip
· Search a flight
· Choose a flight
· Search a hotel
· Lay down filters and preferences
· Choose a hotel
After the 5 seconds test all of them known what the app was for and how it works.
The results when they have done the booking are the following:
· There’s no option given to the user that wants to book a flight and a hotel at the same time, it has to be booked separately.
· The search button isn’t very intuitive, and the user can spend a lot of time searching for this option.
· They think there are too much information about irrelevant things on the front page.
· When they are going to book a hotel, it isn’t possible to filter by Distance from the center of the city or they didn’t find it.
6. REDESIGN WIREFRAMES
This was the most difficult challenge I have done, but I liked doing this challenge because it mix a research with design. It was difficult trying to guess what users were thinking and what they need.